You must contact our office two days before your automatic payment is withdrawn to stop the automatic payment process.
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Fill out the Automatic Payment Authorization Form (PDF). You can also pick up a copy at City Hall (1700 7th Street).
Bring the following into our office so our staff can verify your identity and validity as an authorized signer on that account:
If your bank account is enrolled two days before the due date on your bill, your payment will be withdrawn the following month. If enrolled after the due date, your payment will be withdrawn two months later.
If your card is enrolled before the due date on your bill, your payment will be withdrawn the same month. If enrolled after the due date, your payment will be withdrawn the following month. Depending on your financial institution, you may see a $1 preauthorization hold to confirm the validity of your account. This preauthorization hold will drop off within 1 to 2 business days.
You will have to go through the same process as did you when you initially signed up. Please review the registration instructions for details. Once you update your bank account, it will automatically cancel your previous account.
If you registered using your credit card, you will receive an email informing you of the success or failure of your payment. If you registered using your bank account, you will be contacted via telephone only if your payment was not successfully withdrawn.
You will be contacted by phone or letter only if your payment was not successfully withdrawn.
It will look exactly the same; with the exception that there will be a new line added indicating that your account is enrolled in automatic payments and the date the automatic payment process will withdraw your monthly payment.
Yes, there is a return fee of $12.
No. If your payment is returned for any reason, the automatic payment service will be removed from your account. There will also be a one year waiting period before you can re-enroll.
If enrolled using your bank account, you may at anytime bring in to our office a signed letter stating you would like to discontinue automatic payments. If you have more than one utility account, please specify which account you would like to stop automatic payments.
If enrolled using your credit or debit card, you can login to your profile at any time and stop automatic payments or bring into our office a signed letter stating you would like to stop automatic payments. If you have more than one utility account, please specify which account you would like to stop automatic payments.